Everything You Need to Know About Uber Greenlight Hub

This post contains affiliate links that HyreCar may receive a commission for referring you to them.
Are you currently driving for Uber but have some questions you need to be answered?

Are you considering becoming a driver but want some information before you start?

Either way, if you’ve tried searching online for the information you’re looking for and haven’t had any luck, you’ll want to know about the Uber Greenlight Hub.

What Is an Uber Greenlight Hub?

In the past, one major complaint Uber drivers have had is that it’s very difficult to contact the company when they need assistance.

While the company has made many efforts over the past year to change that (including a call feature on the Uber app), their most notable investment in improving driver support has been their Greenlight Hub.

What Uber Greenlight Hub offers drivers is an in-person opportunity for seeking help. The hope is that this kind of personal touch will alleviate some of the frustration often associated with the automated responses many Uber drivers would receive when looking for assistance.

Traditional employees have the opportunity to seek help in-person when they need it. Now, Uber is offering their drivers the same option.

How to Find the Greenlight Hub

How to Find the Greenlight Hub

Fortunately, it’s fairly easy to find your local Greenlight Hub, provided Uber has one in your area (more on what to do if they don’t in a moment).

Here are the simple steps to follow:

1. Go to Uber Help and choose “For Partners” from the menu on the left.

Everything You Need to Know an About Uber Greenlight Hub

2. Choose “Select a City” from the menu in the upper corner and search for yours.

Everything You Need to Know an About Uber Greenlight Hub

3. Enter “greenlight” into the search bar (you can also enter “in person help”).

Everything You Need to Know an About Uber Greenlight Hub

4. A relevant article should show up in the drop-down – choose it.

Everything You Need to Know an About Uber Greenlight Hub

5. That page will provide you with information about your local Uber Greenlight Hub.

Everything You Need to Know an About Uber Greenlight Hub

Another easy way to find your city’s Uber Greenlight Hub is by entering “uber.com/drive/” into your address bar. Then, add the name of your city after that final backslash.

For example, if you were looking for your Uber Greenlight Hub in Minneapolis, you’d type: uber.com/drive/Minneapolis.

If a page shows up, scroll to where it says, “Contact Uber” and the location for your Uber Greenlight Hub should appear.

If one doesn’t exist, you’ll get the generic “Drive with Uber” page that has the sign-up form on the right.

3 Things You Can Do at an Uber Greenlight Hub

Everything You Need to Know an About Uber Greenlight Hub

Now that you know what an Uber Greenlight HUB is and how to find one in your city, let’s talk about the different things you can do with this in-person help.

1. Apply to Drive

If you’ve been having trouble applying to drive for Uber online, don’t worry. The representatives at your local Uber Greenlight Hub will have no problem getting you signed up and out on the road.

This can also be extremely helpful if you have questions you want to be answered before deciding to take the plunge.

Chances are, the representative will have heard your question before and will be ready with an answer.

If you haven’t signed up for Ubet yet, but would like to start your application online please visit Uber’s Sign Up to Drive page.

2. Get Help with Your Documents

Having trouble downloading, uploading, or completing forms that Uber requires? Take them to a Greenlight Hub and you won’t have those problems anymore. They can help you fill them out and download/upload them for you.

Of course, if you rent your car through HyreCar, you will have the ability to upload your vehicle documents directly into your Uber driver account.

3. Ask Questions About Your Account

Sometimes, it can feel like your Uber account is cursed. For whatever reason, you can’t get it to do what you want.

Perhaps you’re having trouble getting paid or it seems like you’re invisible to passengers. Maybe your account has actually been deactivated and you want to know why.

Whatever the case, you’re just a trip to your Greenlight Hub away from finding out what’s going on.

As we mentioned earlier, the real benefit of what an Uber Greenlight Hub offers is that you can get answers from an actual human being.

Maybe you’re having trouble uploading necessary documents or you think you were given an unfair review. As helpful as Uber’s website attempts to be, these kinds of questions can sometimes lead to nothing but frustration.

If you have an Uber Greenlight Hub in or near your city, you’re just a drive away from “office hours” where you can ask as many questions as it takes to get the answers you need.

What If Your Location Does Not Have a Greenlight HUB?

Everything You Need to Know an About Uber Greenlight Hub

You might be feeling a bit left out if you’ve discovered that your city doesn’t have its own Uber Greenlight Hub.

The good news is that, even if you don’t have an Uber Greenlight Hub nearby, you can contact the company a number of other ways to receive the help you need.

Download the Tally app and securely have all of your cards in one place, where their team will begin to analyze your accounts to help you minimize interest costs and help you save money and quickly pay down any debt you have.

Here are four ways to contact Uber.

1. The Uber App

The easiest place to seek help is probably on your Uber app, especially if it has to do with making changes to your account (e.g. adding a vehicle) or looking into your payment statements.

You can also use the app to “Report an Issue” after a problematic passenger.

2. Web Support

You can also go right to help.uber.com. Like the app, this is a good resource if you need general support.

However, you’ll also find in-depth information on a long list of topics, which includes:

  • Driver Payments
  • Requesting a Trip Fare Review
  • Technical Issues

3. Local Uber Driver Websites

Along with help.uber.com, the company also offers localized web pages specifically built for their driver-partners.

Most of the major cities Uber serves even have in-depth guides for drivers.

Here are some examples:

4. Phone Support

Uber’s phone support is very responsive, meaning most driver’s get their calls answered in fewer than two minutes. You can also get ahold of a representative 24 hours a day.

To call Uber:

  • Go to your driver app.
  • Click on Account.
  • Click on Help.
  • Tap the blue-phone icon located at the top right of your screen.
  • Click Call Support.

You’ll also have the option of choosing between an English-, Spanish-, or French-speaking representative.

Start Taking Advantage of Uber Greenlight Hub Today

Everything You Need to Know an About Uber Greenlight Hub

Even if you’re a veteran Uber driver, you probably have some nagging questions. Maybe you just have a sneaking suspicion or two that there’s a way you could be making more money.

These are great reasons to visit your local Uber Greenlight Hub.

Just because you’re an independent contractor, that doesn’t mean you don’t have a powerful network at your disposal. What Uber Greenlight Hub provides is the kind of community that makes all the difference in other professions.

By | 2020-08-10T01:04:28-07:00 February 23rd, 2020|30 Comments


  1. Derrick Couts July 8, 2018 at 3:03 pm - Reply

    All my UBER documents have been ready for a month so far so why isnt it letting me start to drive yet?

    • Aidan McKevitt July 9, 2018 at 11:32 am - Reply

      Hi Derrick! Please contact Uber support as soon as possible to resolve your issue. Thanks!

    • Techlee Sor September 20, 2019 at 11:20 am - Reply

      Uber greenlight hub is your best friend. They can help you better then the philipino ppl that you call for help. All they say is “let me check my resources” and each of them will give you a diff reason for your issue. Trust me with personal experience. Uber hub will take care of you. Issues with documents they will help you.

  2. richard Lores September 19, 2018 at 8:50 am - Reply


    • Manny B. September 19, 2018 at 11:41 am - Reply

      Hello Richard,

      You may re-apply for our background check. As far as Uber’s, please get in touch with their support team regarding your account. Please log into your account to re-apply or give us a call at 888.688.6769. Thank you!

  3. Chris November 29, 2018 at 9:59 am - Reply

    Can a customer who has been unable to solve an issue with Uber online support for over two months go to their local hub?

  4. courtney December 4, 2018 at 5:05 pm - Reply

    Theres not a green light hub in Montana, but I really need to get help from someone thats not over seas and that is in the states that can please help

  5. Michael Phillip December 27, 2018 at 5:08 pm - Reply

    I have contacted uber numerous times about the issue of not being paid. They supposedly elevated my concern to the group that deals with my specific problem, but with no results. I’m told I have to go to the green light hub closest to me. I’m in Summerville SC, an the closest to me is in Charlotte NC, about 200 miles away. That’s a 400 mile round trip. There must be a better solution!

  6. Michael Jacob January 14, 2019 at 1:21 am - Reply

    If you are a driver with your account deactivated you cannot get help via telephone support or Greenlight Hub. Their specialized response team needs to be more efficient in giving answers within the time that they state.

  7. Bert Farrington 219-242-7399 January 20, 2019 at 2:09 pm - Reply

    Need to get vehicle inspection here in NW Indiana. Can you make recommendations for garages?

    • jesslyn January 21, 2019 at 1:35 pm - Reply

      Hello Bert, absolutely. However, we want to make sure that we are not giving recommendations that are too far away from you. Where exactly are you located in NW Indiana?

  8. Victor Jeffrey January 22, 2019 at 5:02 am - Reply

    I am an Uber driver, I recently purchased a new vehicle, I will be using the same plates and insurance, my vehicle needs needs to be inspected by the TLC, can I go to a Greenlight hub to get that resolved?

    • jesslyn January 22, 2019 at 11:57 am - Reply

      Hello Victor, yes visiting the nearest Greenlight hub would be the first thing you need to do. Make sure to bring along your vehicle documents and licenses to get a TLC base letter. You would then need to take that TLC base letter to a TLC insurance broker to get commercial insurance. Is the car you’ve purchased have less than 500 miles?

  9. Rosa Jimenez February 3, 2019 at 7:19 pm - Reply

    I want to drive UberEspanol & UberEats, not UberX, can I do that?

    • jesslyn February 5, 2019 at 12:32 pm - Reply

      Hello Rosa, yes absolutely! Have you signed up for any of them yet?

  10. Ceylan BURCAK February 16, 2019 at 10:25 am - Reply

    I was Uber driver in Long Island, NY in midel of the January I moved to Jacksonville, FL and also I transferred my Uber account to Florida. Until now February 16 they didn’t activate my account. When I asked them they said that your driver record doesn’t good, because backround check company check it from DMW website, unfortunately they couldn’t see all details which one is past. If I was bad driver until this time why they didn’t put me out of account ? I got alots compliment from riders and my star rating was excellent.
    Now I am asking this question what they are doing is it fare ?????
    Thank you for reading and your time.
    Ceylan Burcak

    • jesslyn February 19, 2019 at 12:33 pm - Reply

      Hello Ceyland, there might be other reasons that causes your account to be deactivated. You can get more info here https://www.hyrecar.com/blog/uber-deactivated/. It also gives you information on how to get reactivated again in Uber. Let us know how it goes and we really hope that it would work out for you.

  11. pods storage chicago March 6, 2019 at 9:46 pm - Reply

    Very good info. Lucky me I recently found your site by chance (stumbleupon).
    I’ve saved as a favorite for later!

  12. Ivan.brotherton March 15, 2019 at 7:26 am - Reply

    Very good. I will find the nearest greenlight location, hope I will get help to start working with Uber again

  13. Catherine E Rogers July 29, 2019 at 4:15 am - Reply

    Why doesn’t Customer Support assist drivers with App problems for drivers? I’ve call 5 times and to date there has been no resolution to a problem with my Ratings being incorrect.

  14. Beimnet abdisa September 13, 2019 at 10:48 am - Reply

    Is Good

  15. Karen Williams September 30, 2019 at 9:19 pm - Reply

    Hello I’m looking to get Uber stickers for my
    Vechicle and I’m looking for the glowing light or luminated light up Uber sign

  16. david law June 11, 2020 at 4:32 am - Reply

    all these stupid websites pretend the app can help when it cannot

    it has cheaply thought over ideas of what to do when it should be simple to add any vehicle for any driver that focuses EXCLUSIVELY on Uber EATS

    i should be more than able to use my motorbike to deliver food but for some asinine reason i cant

    • HyreCar June 30, 2020 at 3:17 pm - Reply

      That is true, Uber Eats does not allow motorcycles, but you should be able to drive for other services like Doordash or Grubhub.

  17. bretsimpson August 15, 2020 at 6:45 am - Reply

    Very helpful information, keep it up. I Will be waiting for more information from you. If you want your business to look professional, you’re going to need to unify your branding. Whether you need transfer stickers, wall decals, die cut stickers, or product labels, Sira Print is here to help. Let’s walk through the very simple design process and get your business up and running with a brand aesthetic you’ll love for the longevity of your successful business venture!You can also visit
    custom decals online

  18. julie reichardt September 16, 2020 at 8:05 am - Reply

    With all green light hubs closed due to COVID how can I obtain a new TNC sticker for Nevada? I recently registered new car with UBER and must upload new TNC sticker in order to be activated. I have driven Uber for 3 years, am a Diamond Driver and Uber help keeps telling me to go to Greenlight hub. The closest one to me is 8 hours away and CLOSED.

  19. Gera November 7, 2020 at 10:00 am - Reply

    I live in Reno NV. I dont have a Green Light Uber Hub near me to obtain my TNC permit. Can I go to California and pick up my TNC permit there? Or do I have to drive 8 hours to Las Vegas NV adn get my TNC permit there?

    • HyreCar January 8, 2021 at 1:18 pm - Reply

      Hi Gera, That’s a great question maybe somebody in our community can help answer that. Have you tried contacting the greenlight hub?

  20. Michael Phillip January 10, 2021 at 2:28 pm - Reply

    I drove for uber a couple years ago, and there was a mistake, in my favor I might add, and I called to bring it to the attention of uber. I did not want to receive something I was not entitled to. It seemed that someone from Russia had hacked my account and added rides to my account. They corrected the mistake, but then I was not paid for rides had ACTUALLY given. I was told I’d have to goto greenlight hub to resolve the issue. I’m driving outside of Charleston SC and the closest hub was in Charlotte NC.. The total I should have received was only about $60, and it would have been a round trip of about 6 hours PLUS the time at the hub. Give me a break, 7 ish hours to resolve the matter and then lose the potential of driving during that time. I was told I would not have been compensated for the miles/hours driven. I contacted uber several times and they refused to resolve it. I lost all faith in their system. I was making money for them! More than I received! I could no longer work for a company that did not have my back, nor treat me right!

Leave A Comment